Shipping Policy

0hipping policy for Online purchases:
The Donkey’s Tale will dispatch orders within the week and you should expect delivery a few days later.

All deliveries are trackable and we will provide you with your tracking number via email.

The Donkey’s Tale only ships to addresses within Australia.

Unfortunately during the Covid 19 outbreak we are not able to use our normal courier service.  This has prevented us from providing free delivery for orders over $120 as was our previous policy.   We hope you understand the need for this change.

Shipping within Victoria

Standard shipping of $10 applies to orders weight less than 2.5Kg

Shipping costs of $15 apply for orders weighing 2.5Kg - 3.5kg

Shipping costs of $20 apply for orders weighing 3.5Kg - 5kg

Shipping costs of $25 apply for orders weighing over 5kg.

Shipping  Interstate

Standard shipping of $15 applies to orders weight less than 2.5Kg

Shipping costs of $20 apply for orders weighing 2.5Kg - 3.5kg

Shipping costs of $25 apply for orders weighing 3.5Kg - 5kg

Shipping costs of $30 apply for orders weighing over 5kg.

Home Delivery

During this period of self isolation, home delivery is offered to customers in Daylesford, Hepburn, Glen Lyon, Musk, Bullarto, Lyonville, Trentham, Woodend and Kyneton.  If you are close to these areas and uncertain of delivery please call Anne on 420 784340, 

Click and Collect in-Store: 

For any Items purchased online, we also offer the option to collect orders directly from our store which can be found at: 4 Howe Street, Daylesford, VIC, 3460.

The card used to make the online purchase and suitable ID will need to be presented upon collection of your order.

During the current self isolation period call us Anne on 420 784 340 to confirm the hours available for pick up.