0hipping policy for Online purchases:
The Donkey’s Tale will dispatch orders within the week and you should expect delivery a few days later.
All deliveries are trackable and we will provide you with your tracking number via email.
The Donkey’s Tale only ships to addresses within Australia.
Unfortunately during the Covid 19 outbreak we are not able to use our normal courier service. This has prevented us from providing free delivery for orders over $120 as was our previous policy. We hope you understand the need for this change.
Shipping within Victoria
Standard shipping of $10 applies to orders weight less than 2.5Kg
Shipping costs of $15 apply for orders weighing 2.5Kg - 3.5kg
Shipping costs of $20 apply for orders weighing 3.5Kg - 5kg
Shipping costs of $25 apply for orders weighing over 5kg.
Standard shipping of $15 applies to orders weight less than 2.5Kg
Shipping costs of $20 apply for orders weighing 2.5Kg - 3.5kg
Shipping costs of $25 apply for orders weighing 3.5Kg - 5kg
Shipping costs of $30 apply for orders weighing over 5kg.
Express shipping is available at an additional charge.
Home Delivery is not currently available. In exceptional circumstances we will deliver to very local areas. Please call Anne on 0420784340 to discuss this.
Click and Collect in-Store:
For any Items purchased online, we also offer the option to collect orders directly from our store, during advertised opening hours, from 4 Howe Street, Daylesford, VIC, 3460.
The card used to make the online purchase and suitable ID may need to be presented upon collection of your order.